Day: March 23, 2014
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How switching to pocket wifi changed my workflow
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in TinkerMy Old Plan My two-year contract with SMART was a mix of good and bad. Bad because my iPhone 4S broke a month after the 1-year warranty (CRY!!!) but good because my experience of their services has been smooth all throughout. I’m sure there are horror stories out there, but I guess I’m lucky enough…
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DFA Megamall Service Design Suggestions
Banking, transferring or withdrawing money, government agencies such as visa’s, passports, driver’s licenses, among other things are all examples of ‘services’. The experiences we have from these services, whether we’re happy after a transaction or not, is an effect of how much ‘design’ is part of the process. Sometimes it may be designed well, often…