Root Cause Analysis the first answer might not be the right answer –> DIG DEEPER WHY is that our problem? 5 Why’s: Problem – Why – Why – Why – Why – Why – Solution one branch at a time, like a mind map Rethink how you’re facing the problem We are often NOT the […]
I’ve recently decided to join a team as a designer and front-end developer. We’ll be working on a product and I wanted to start off with the User Experience in mind. I bought the book, The User Experience Team of One on the Kindle app a day before UXHK (as a refresher, because I didn’t […]