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DFA Megamall Service Design Suggestions
Banking, transferring or withdrawing money, government agencies such as visa’s, passports, driver’s licenses, among other things are all examples of ‘services’. The experiences we have from these services, whether we’re happy after a transaction or not, is an effect of how much ‘design’ is part of the process. Sometimes it may be designed well, often…
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UXHK 2014 notes: Storytelling – Interaction Design as the Language of Story
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in DesignWorkshop by: Dave Malouf, @daveixd If your story doesn’t engage, then you are probably failing at design. people = personas location = context props = interfaces activities = tasks dialog = flow/sequence experience – how we FEEL how to get things done engage emotional connection with voice/tone Tales with: purpose, meaning, value design to…
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UXHK 2014 notes: From Customer Insight to Great Products
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in DesignRoot Cause Analysis the first answer might not be the right answer –> DIG DEEPER WHY is that our problem? 5 Why’s: Problem – Why – Why – Why – Why – Why – Solution one branch at a time, like a mind map Rethink how you’re facing the problem We are often NOT the…
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Currently Reading: The User Experience Team of One
I’ve recently decided to join a team as a designer and front-end developer. We’ll be working on a product and I wanted to start off with the User Experience in mind. I bought the book, The User Experience Team of One on the Kindle app a day before UXHK (as a refresher, because I didn’t…
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The Other Side of Intramuros
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in TravelC and I signed up for one of the Free Royal Postal Heritage Tours, hosted by the Filipinas Stamp Collectors Club. We took the car and parked it inside the walled city, near the San Agustin Church (so that at the end of the tour we’d be near the car already!), and walked to the…
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Attending UXHK on a Budget
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in TravelI recently attended UXHK as an independent designer (i.e. not sponsored by a company). It’s not as easy to plan and budget conferences if you’re doing freelance, but that doesn’t mean it’s impossible. Granted, most of the people I’ve met were from companies who are investing in UX, but some of them have come independently (or…
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Building confidence while traveling
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in TravelIt’s been a while since I traveled ‘alone’. When I studied for a semester at NUS, living alone abroad was a very liberating experience that pushed me to become more independent and I missed it. Since then though, I’ve mostly traveled with friends and family. When I had to fly to Hong Kong alone for…
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Going out of town and re-energizing for the week
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in TravelLast weekend, C and I went with our friends to Tagaytay and did nothing but eat, drink some good wine and beer and alcohol, play The Resistance (which messed with our friendship so bad), and meet some work deadlines. The weather was so cold (Manila standard of measurement) and the place was so very beautiful.…
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Risk of Rain: simple and creative
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in PlayThe premise is pretty simple: collect [randomly picked] items as much as you can, to give you power-ups and other weapons to kill enemies and bosses so that you can advance to higher levels and finish the game. But finishing the game isn’t that easy. The longer you stay on a stage, the stronger the…